Shipping policy

Where we ship

Joyee ships worldwide. If checkout doesn't offer delivery to your country or region, contact us and we'll add your destination.

Processing time

Every set is hand-painted and made to order, so please allow 5-10 business days for your nails to be crafted before they ship. Good things take a little time, and we promise it's worth the wait.

Shipping time & tracking

Once your order ships, you'll receive an email with a tracking number, plus updates at each key stage of delivery.

  • United States: 5-8 business days
  • Canada: 5-9 business days
  • Mexico: 8-14 business days
  • United Kingdom: 3-6 business days
  • France: 3-6 business days
  • Germany: 5-10 business days
  • Italy: 5-10 business days
  • All other EU countries: 3-12 business days
  • Switzerland: 6-11 business days
  • Norway: 8-12 business days
  • Australia: 4-9 business days
  • New Zealand: 6-12 business days
  • Hong Kong: 2-6 business days
  • Japan: 4-6 business days
  • South Korea: 5-8 business days
  • Singapore: 5-7 business days
  • Philippines: 5-7 business days
  • United Arab Emirates: 6-12 business days
  • Saudi Arabia: 8-14 business days
  • Colombia: 19-23 business days

For other destinations, the delivery estimate is shown at checkout. Shipping times don't include processing time.

Shipping costs

Your exact shipping options and rates are calculated at checkout based on your address. Orders over US$75 ship free.

Duties & taxes for EU orders

For orders to the European Union, prices include VAT and import duties. We pay both before your parcel ships, so there's nothing more to pay when it arrives.

Packaging

All orders are packed in renewable synthetic materials, with extra care so your nails arrive just as they left our studio.

If something goes wrong in transit

We use tracked shipping for every order, and here's how we handle the rare cases where delivery doesn't go smoothly:

  • Package confirmed lost. If tracking stops updating and the carrier confirms your package is lost, contact us right away. We'll remake and resend your set at no cost to you.
  • Failed delivery due to contact issues. If the carrier can't reach you and delivery fails, a re-delivery fee set by the carrier will apply. Once it's paid, your package will be on its way again.
  • Marked as delivered, but you can't find it. Carrier tracking serves as proof of delivery, so we're unable to compensate for packages that go missing after a confirmed delivery. That said, contact us and we'll help you follow up with the carrier, as packages are sometimes left with neighbors, at a mailroom, or scanned a little early. On delivery day, we recommend keeping an eye on tracking and using a delivery address where packages can be received safely.
  • Arrived damaged. So sorry! Please see the damaged items section of our Refund & Fit Policy, and we'll make it right.